Welcome to Clever Cuttings. Thank you for your amazing support keeping our business going through this time! Click here to keep up to date with current turnaround times during the Covid-19 Pandemic.

The Small Print!

DELIVERY & RETURNS

Some of the frequently asked questions are listed below. Hopefully they can help, but If you have a question that doesn't appear on here, please email Clever.Cuttings@gmail.com 
and I'll aim to get back to you as soon as possible.

Delivery 
Q: When will my order be dispatched?
A: Please allow between 7-10 working days for your item to be dispatched.

 Returns

Q: Can I return my item? 
A. For non personalised orders we accept returns or exchanges for up to 14 days after your order has been received.All personalised item designs will be confirmed with costumer prior to being made.  Therefore, PERSONALISED ITEMS CAN NOT BE RETURNED OR EXCHANGED UNLESS FAULTY.  As standard all returns will receive a credit note unless a refund is requested. Please be aware that under no circumstances do we accept worn, washed or used items. Items must be returned in a resealable condition, completely unmarked, and in original packaging.  Any items returned to us in this condition will be returned to the sender. Items received after the 14 days returns policy will only be eligible for a credit note, after 30 days will be returned back to sender.

Q: What is your returns address? 
A. Our returns address is:

Clever Cuttings: 28 High Street, Glynneath, SA11 5BU 

Q: How long do I have to return my item? 

A: We offer a 14 day returns policy on non personalised items. Items must be unused/unworn and returned in perfect condition. If your item is not returned in perfect condition or outside of this return period it will be send back to you. PERSONALISED ITEMS CAN NOT BE RETURNED OR EXCHANGED. 
Items received after the 14 days returns policy will be sent a credit note, after 30 days will be returned back to sender.

Q: How can I get my item(s) exchanged? 
A: Please send your item(s) to our returns address. Please remember to include a note to tell us your order number, name and details of your exchange. 

Q: What postage method should I use? 
A: If you choose to return to an item to us then you will need to pay for the return postage. We recommend using "signed for" post to be sure it arrives with us! Please keep the receipt as it is the senders responsiblity until we have received the item. 

T-shirt’s alone can be returned to us as large letters, anything else as a small parcel. Please keep hold of the postage receipt until we have confirmed receiving it.  

Q: How long will it take to process my return? 
A: Once your item has arrived with us, your return will usually be processed within 6 working days (working days Monday - Friday). I will contact you to update you on the process throughout.  

Q: What if my item is faulty? 
A: It is my aim that this is never the case, however accidents do happen and if you have received a faulty item I am really sorry! In the case that it does happened please email me, including your order number: info@clevercuttings.co.uk return postage will be refunded on the order. 

Faulty items are accepted up to 28 days after the delivery date. 


Q: Who do you use to deliver your orders?
A: Depending of what you order we use 2 main suppliers.  Most standard orders are sent as standard 2nd Class with the Royal Mail (which can be upgraded to 1st Class if you're in a hurry).  For larger items such as wooden signs, baby boxes or dog toy story boxes, these will be posted via UPS.

Q: How long will delivery take?
A. Domestic delivery usually takes around 2 working days after dispatch, for the standard shipping. If you need your items before hand please contact us and sooner delivery can be arranged.

 

 PRIVACY POLICY

This privacy policy sets out how we, Clever Cuttings collect, use and protect any information that you provide when using this website.

It is a priority for us at Clever Cuttings to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement.


In line with guidance Clever Cuttings may update their privacy policy from time to time. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2021 and shall be interpreted in all respects in accordance with the laws of England and Wales.


DATA COLLECTION AND STORAGE


Clever Cuttings may collect personal and non-personally identifiable information about you when you register with Clever Cuttings or place an order on our website. Any personal information collected by Clever Cuttings will be stored and processed in the UK, where Clever Cuttings operates. 


DATA USAGE AND ACCURACY


Any personal and non-personally identifiable information which you provide through this website or which Clever Cuttings collects shall be used for statistical and marketing purposes, processing your order, managing your account, responding to any comments or questions you may have and, if you agree Clever Cuttings may occasionally contact you by email you about forthcoming events, products and promotions.


Clever Cuttings will endeavour to ensure that reasonable steps are taken to create accurate records of any personal information you provide through this website. However, we do not assume responsibility for confirming the ongoing accuracy of your personal information.


Should any of your personal details change, or should you no longer wish to receive communications from us, you may update your details or choose to opt-out at any time by visiting "Log In" page, or clicking unsubscribe at the bottom of our emails. Alternatively, you can contact us at info@clevercuttings.co.uk


If you advise us that your personal information is no longer accurate we will make corrections so far as is practicable. Please update your records if any of the information you submitted during registration changes.


SUBJECT ACCESS REQUESTS


You have a right to request a copy of the personal information Clever Cuttings holds on you. If you would like a copy of this information please write to address set out below. Clever Cuttings will charge a small fee for this service.
Clever Cuttings

28 High Street, Glynneath, Neath Port Talbot, SA11 5BU

DISCLOSING INFORMATION TO THIRD PARTIES


Clever Cuttings uses other companies to perform functions on their behalf in relation to the purposes included within this policy. Such functions include credit/debit card validation and authorisation, web hosting, data analysis, order fulfilment and mailings.
Any third party used by Clever Cuttings may be provided with access to your personal information, but only where this information is relevant for them to perform their functions. Your information shall not be used for any other purpose.

Please note that we have the ability to retain any data that you provide on this website using VeCapture by Ve Interactive, even if you do not complete your registration/transaction by clicking submit/next. Such contact details and data may be used to contact you to enquire why you did not complete your registration/transaction and improve our online operations.

COOKIES


Cookies are small pieces of information that are stored by your internet browser on your computer's hard drive. Clever Cuttings uses cookies to;

  • Place items in your shopping basket;
  • Keep track of your current order; should you wish to complete your order at another time;
  • Help identify you as you move around The Clever Cuttings website;
  • Provide site usage; information which together with purchasing information will help us improve and develop products and services we offer.


These cookies do not store any personal information. You will need to enable cookies in order to use or website; this will allow you to register your details and to make purchases.


OTHER WEBSITES


The Clever Cuttings website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their privacy policy.


SECURITY


Clever Cuttings takes the privacy of our customers very seriously and we are committed to protecting the security of your data, both on and offline.
For security reasons Clever Cuttings strongly recommend that you do not send credit card numbers by standard email and only use the secure facility provided on our website.


CONSENT


When you shop on The Clever Cuttings website, we ask you to input personal information such as your name, e-mail address, billing address, delivery address, telephone number, product selections and credit/debit card information.
When you submit your personal information on this website you will be asked to consent to the processing and transfer of your personal information at the checkout stage, as set forth in this policy.


CONTACT


Should you have any questions or concerns regarding our website or privacy policy, please email us at info@clevercuttings.co.uk or using contact form on the Contact Us page.